User Experience Design (UX) in OPS Hackathon 2023-12-15

What is UX

• All aspects of a end user experience
• UX Processes
  • Understand users
  • Define problem
  • Ideation
  • Prototype
  • Testing with actual users to understand experience
    • Interview questions for users
  • Apply changes and implement
  • Repeat

UX in the Hackathon

• Empathy and active listening
  • Listen to understand
  • Validate insights, don’t make assumptions
  • Place user at centre of problem
• Collaborate - questions during process

Tips and Tricks

• You are not the user - be aware of your biases, empathize with users
• Solve the right problem - focus on all things
• Do not always build an app for it - not all problems need technology solutions, think process and people

Common errors:

• Unclear instructions
• No context of messages
• Poor input
• Improper use of graphics

Game: Missing Links

Commonly missed items:

• Accessibility testing, for example contract checker, use contrast ration 4:5:1
• Usability testing
• Verify content is correct and relevant
• Prototype together and plan content

Tools

• Miro, Canva, Slack for collaboration and drawing
• Figma - design